Delivery costs

1. Shipping and return costs
A. Free shipping and return in and, Austria, Belgium, Czech Republic, Denmark, Germany, the Netherlands, Luxembourg, Lithuania, Poland, Slovakia and Hungary.
B. Bulgaria, Estonia, France, Italy Liechtenstein, Romania, Slovenia, Switzerland, the UK. Kingdom - Free. Prices do not include customs duties.
C. Sweden, Serbia, , Portugal, Ireland, Spain, Finland, Croatia - Free. Prices do not include customs duties.
D. Other countries have individual pricing.
SALES VALUE TO 100,00 €.
E. Poland 4,50€
F. Germany, Austria, Belgium, Czech Republic, Denmark, the Netherlands,, Lithuania, Slovakia and the UK. Kingdom 4,90 €. The price does not include customs duties.
G. Bułgaria, Estonia, France, , Latvia Romania Slovenia, Switzerland, Italy 5,90 €. Prices do not include customs duties.
H. Croatia,Finland, Spain, Liechtenstein, Luxembourg, Portugal, Romania, Serbia, Hungary  18,9 €. The price does not include customs duties.
Shipping methods
All orders will be sent by GLS or DHL as a regular shipment. Larger products will be sent as a pallet shipment.
Shipping times
Generally we pack items and ship them within 1 working days of receiving payment and offer shipment numbers for tracking purposes, with the exception of long-term supply specified individually in the table on the product side. The package needs 2-4 days to reach destinations in Europe.
Please check the package, finding defects in the presence of the courier. In case of damage, please write down the damage report, or put the relevant information on the consignment. No information means that the package arrived to you intact.  The subsequent reports/complaints can be considered negative.
Cancelling orders
Orders can be cancelled within 8 hours without any handling fees involved, provided that the item has not been dispatched.
Returns policy:
Within 14 days from the date of delivery the customer is entitled to withdraw from the contract without giving reasons. Goods must be returned within 14 days of the withdrawal and will result in a refund within 14 days of receipt of the notice of withdrawal from the contract. Please return in its original packaging properly secured for transport. Please contact info@altavola-design.com to send our courier.
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